Return & Refund Policy

RETURN POLICY

We offer a 30 day return policy. You have 30 days after receiving your item to request a return.

The item must be in the same condition as you received it: unused, with tags and in the original packaging.
Please include the proof of purchase or receipt.

CANCELLATION POLICY

You may cancel your order within 6 hours of placing it for a full refund. Once this period has passed, the order will be processed and cannot be canceled. If you need to cancel within the allowed timeframe, please reach out to us at support@zafizia.com.

REFUND POLICY

We offer a 30-day money-back guarantee for any defective or damaged products, or if we sent the wrong item. Simply contact us with photos of the issue, and we will send a replacement or refund promptly. All refund requests are managed by our Support Team, available at support@zafizia.com.

Refunds are processed to your original payment method, excluding delivery charges and discounts, within 5-7 business days after receiving the returned item. Please note, we can only refund to the card or account originally used for the purchase.

Unfortunately, we cannot accept returns or offer refunds beyond 30 days from receipt. For any questions about our 30-day return policy, please contact us at support@zafizia.com.

RETURN & REFUND SHIPPING COSTS

Refunds cover the full purchase price of the item; however, shipping costs are non-refundable. Customers are responsible for return shipping costs.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or in unsatisfactory condition, contact our Support Desk with photos or videos of the issue. Depending on the circumstances, we may offer a replacement or full refund at the discretion of our Management Team.

Please be aware that slight color variations may occur due to screen differences. We strive to display our products as accurately as possible on our website.

ADDRESS ERRORS

Please double-check your address details during checkout. If you entered an incorrect address or need to make changes after the item has shipped, we may not be able to assist. Contact us as soon as possible at support@zafizia.com if you notice an error so we can contact the warehouse.

MARKED AS DELIVERED

If tracking shows an item was delivered to the address provided but it hasn’t arrived, contact your local post office for a lost or undelivered package report. We may resend a replacement once we receive the official report. Refunds are not available in this scenario.

DELAYED ORDERS

We strive to deliver orders within the estimated timeframe listed on our shipping page. While delays may occur, we cannot cancel or refund orders still in transit with active tracking. If your item is significantly delayed or appears mislaid, we are committed to resolving this on a case-by-case basis. Contact us at support@zafizia.com if you have any concerns.

LATE OR MISSING REFUNDS

If you haven’t received your refund after confirmation, please follow these steps:

  1. Check your bank account for the transaction.
  2. Contact your credit card company, as it may take time for the refund to post.
  3. Check with your bank, as processing times vary.

If you’ve done all of this and still haven’t received your refund, please reach out to us at support@zafizia.com.

Shop Name: Zafizia
Operated by: NTWCOMMERCE LTD.
Address: 71-75 Shelton Street, WC2H 9JQ, London.
Registration: 16245133
Email Support: support@zafizia.com
Phone: +447526435407